Registration and Morning Refreshments in the Exhibit Area

Welcome and Opening Remarks

Ken Zellers, Commissioner, Office of Administration, State of Missouri

John Laurent, Chief Information Officer, Office of Administration, Information Technology Services Division, State of Missouri

Keynote – Leading Beyond Our Limits

We’re pressed to the edge of our comfort zone daily. Sticking to the familiar and avoiding risk when faced with evolving challenges, unforeseen obstacles, and constant change can be tempting. Yet, there’s an opportunity on the other side of discomfort, and standing out as a leader willing to embrace uncharted territories is a remarkable way to inspire innovation and drive transformation. Join Saby Waraich as he draws on his real-life experience as a trailblazing guide in leadership. Learn to step into the uncomfortable to expand your impact, conquer complex challenges, and build a legacy of resilient leadership.

Saby Waraich, Chief Information Officer/Chief Information Security Officer, Clackamas Community College

Networking Break in the Exhibit Area

Concurrent Sessions

Practical AI for the Public Sector

Exploring AI in the public sector can be challenging, especially when balancing policies and governance. This session features panelists roleplaying how to handle an AI request—evaluating the feasibility, costs, and ROI with stakeholders. We’ll share real-world examples of how AI can boost efficiency, reduce costs, and deliver measurable results. You will also learn how strategic planning and creativity can drive AI innovation while ensuring financial responsibility and policy compliance.

Enterprise Architecture: Powering Projects, People & AI

Enterprise Architecture (EA) provides the strategic foundation for effective project management, workforce upskilling, and responsible AI integration. How can EA support adopting Large Language Models (LLMs) and other emerging technologies, helping agencies modernize systems, streamline decision-making, and future-proof services? Learn how project management practices, AI-ready talent, and EA principles can work together to create a more agile, resilient government. Experts will share practical insights, implementation strategies, and success stories tailored to Missouri’s needs.

Leading Transformative IT Projects: Strategies for Success

In today's fast-paced digital landscape, leading transformative IT initiatives successfully is crucial for driving innovation and maintaining a competitive edge. How do we engage efficiently with the correct stakeholders? Are there challenges or potential pitfalls that we should be aware of? What about known tools that could assist the team with timelines and action items? Join our expert panel of IT leaders who have done it – and gain valuable insights into getting tech projects across the finish line.

Future-Ready Leadership: Building Soft Skills for the New Era

Emerging technologies are transforming the public sector—but technical skills alone won't ensure success. Strong leadership, adaptability, and communication are essential to navigating this shift. This session goes beyond tech, focusing on soft skills that empower future leaders. Learn upskilling, retraining, and change management strategies to help teams thrive in a Technology-driven workplace. Explore redefining roles, fostering continuous learning, and confidently leading in a rapidly evolving landscape. HR leaders, CIOs, and future leaders will leave with actionable insights to build resilient, adaptable teams ready for the future.

Lunch

Bits and Bytes – Citizen Portal: Progress, Innovations, and the Road Ahead

Missouri's my.mo.gov Citizen Portal is changing how residents access government services — making it more straightforward and user-friendly. What’s worked? What’s been challenging? What’s next? Hear from key stakeholders about early adoption, user feedback, security, and accessibility updates, and upcoming features to improve the citizen experience.

Short Break

Please proceed to the concurrent sessions.

Concurrent Sessions

AI Governance & Public Trust

AI rapidly transforms government operations—streamlining services, improving decision-making, and driving innovation. However, as these technologies become more powerful, they introduce new risks, including a broader attack surface for cyber threats. Without public trust, even the most promising AI initiatives can falter. Explore Missouri’s approach to responsible AI adoption, focusing on ethical governance and cybersecurity. We'll examine how the state is building policy frameworks emphasizing accountability, fairness, and transparency while protecting sensitive data and ensuring system resilience.

Policy to Practice: Implementing Inclusive Design in Public Services

The Americans with Disabilities Act (ADA) Title II mandate presents unique challenges and opportunities for public sector IT, requiring agencies to ensure digital accessibility across all services. This session will examine ADA compliance's strategic, operational, and budgetary impacts of ADA compliance. It will offer insights into how organizations can effectively implement inclusive design for all. Topics will include key frameworks for accessibility, best practices for integrating assistive technologies, and strategies to accommodate diverse user needs. Attendees will gain practical guidance on building digital services that are not only compliant but genuinely inclusive.

Smart Procurement, AI Investments & Funding Strategies

With tight budgets and growing demands, Missouri agencies must maximize resources through strategic procurement, efficient supply chains, and smart AI investments. How can agencies navigate government purchasing processes, optimize vendor selection, and mitigate risks when adopting emerging technologies? As AI becomes more embedded in government operations, understanding the differences between enterprise-grade and consumer AI is critical to ensuring security, compliance, and long-term value. Join procurement and technology experts to learn how Missouri agencies can buy smarter, collaborate effectively, and stretch every dollar further.

Exclusive Briefing for Industry Partners

Hosted by: John Laurent, Chief Information Officer, Office of Administration, Information Technology Services Division, State of Missouri

Paula Peters, Deputy Chief Information Officer, Office of Administration, Information Technology Services Division, State of Missouri

Networking Break in the Exhibit Area

General Session – You Must Plan It: Ensuring Continuity of Operations in the Face of Storms, Earthquakes, and Fires

Missouri's severe storms, tornadoes, earthquakes, and wildfires pose serious risks to public safety and government operations. Running essential services requires proactive planning, cross-agency collaboration, and resilient infrastructure. This session will explore best practices for disaster preparedness, emergency response coordination, and IT disaster recovery to maintain stability in a crisis. Learn how Missouri agencies are strengthening their continuity of operations (COOP) plans, leveraging technology for real-time response, and ensuring critical services remain accessible when needed.

Networking Reception in the Exhibit Area

Network with your colleagues and discuss technology solutions with the event exhibitors.

End of Conference

Conference times, agenda, and speakers are subject to change.