Government Experience

Wisconsin Aims to Unify the Customer Experience Online

CIO David Cagigal outlines his vision for a more unified customer experience online.

June 15, 2016 •

Public-sector IT leaders realize that 50 departments and 50 different citizen-government relationships is not an acceptable way of delivering services in the Internet economy. At the NASCIO Midyear Conference in Baltimore last month, Wisconsin CIO David Cagigal talked to us about his plans to simplify the customer experience, using Arkansas' Gov2Go app as a model.

Noelle Knell

Noelle Knell is the executive editor for e.Republic, responsible for setting the overall direction for e.Republic’s editorial platforms, including Government Technology, Governing, Industry Insider, Emergency Management and the Center for Digital Education. She has been with e.Republic since 2011, and has decades of writing, editing and leadership experience. A California native, Noelle has worked in both state and local government, and is a graduate of the University of California, Davis, with majors in political science and American history.

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Wisconsin Aims to Unify the Customer Experience Online

CIO David Cagigal outlines his vision for a more unified customer experience online.