The project includes installing fuel depot management software and updating the service request portal that will eventually be made available to the public after it has been tested internally.
Chief of Staff Sheretta Smith said the city already has an app where city residents can point out potholes and request work orders, but the upgraded system will be more responsive and provide feedback on the status of city projects. In other words, instead of sending a message without a response, the new app will let individuals know in real-time what the result of the request may be.
The initiative will also result in better data collection concerning city services. Smith gave an example of overlaying location data onto work orders which could show how many projects are completed in each ward of the city.
“The whole smart cities project is about using information and communication technology to increase our operational efficiency, share information with public and improve government services,” Smith said.
©2018 The Lima News (Lima, Ohio) Distributed by Tribune Content Agency, LLC.
