Massachusetts Dabbles in Generative AI: ‘ChatGPT With Controls’

"I believe that generative AI is going to be completely transformative for government as well as for society," Utah CIO Alan Fuller told GT at the NASCIOMidyear conference earlier this month. "I think it's as big as the Internet; I think it's going to change lots of things."

Many of Fuller's peers also see vast potential for the technology, though few have put it to use in their IT environments just yet.

One exception is Massachusetts CIO Jason Snyder, who revealed his views on where generative AI tech like ChatGPT and roughly equivalent tools from Google and Microsoft could be harnessed in the future, including for "some of the more routine processes" in finance and human resources.

Here, Snyder talks about how the commonwealth is using ChatGPT today, describing the deployment as "ChatGPT with controls," versus using the technology more broadly to do truly generative work.

"We have a whole series of business rules associated with it," he said.