The California-based company, which launched in 2019, will put the money toward hiring, CEO Parth Shah told Government Technology.
M13 led the funding round, which also included existing investors Shine Capital and Pear VC.
Polimorphic focuses on constituent relationship management software, helping local governmental clients replace physical-based workflows with digital ones. The software can automate agency processes and help officials and municipal employees communicate with constituents.
Earlier this year the company debuted a AI-powered NLS search tool — NLS stands for natural language search, which helps people find data via queries that reflect conversational styles.
One of the main goals of such technology is enabling constituents to find the data they are seeking — often all but hidden deep within meeting minutes, budgets or reports — instead of calling city hall and asking a human.
In general, the company’s software “is seeing a lot of traction” in states such as Wisconsin and New Jersey, Shah said. He said Polimorphic is adding a city or county to its client list every two days.
“There is a lot of stagnation in the technology that governments really need,” he said, adding that the company’s software can help local governments facing staff shortages.
He said he wants to hire more people who can work directly with the company’s clients, which in turn could help the company as it scales.
“Customer service — we don’t want to lose that,” Shah said.
In a statement, Intashan Chowdhury, borough administrator of Prospect Park, N.J., said that Polimorphic’s technology has reduced the time the agency’s employees spend on paperwork.
"Seventy percent of staff time was spent managing paper-based processes and manual workflows before the implementation of Polimorphic,” Chowdhury said.
In 2022, Polimorphic was among the 12 companies selected for that year’s gov tech accelerator program run by CivStart. It announced its latest cohort in September.
