The new unit will serve what the Portland-based company calls “the escalating need for secure, compliant communication solutions among government agencies,” according to a statement.
The rise of cyber threats, according to the company, increases the importance of its services for government agencies. The company also highlighted “heightened public interest in government proceedings” and Freedom of Information Act (FOIA) compliance needs as reasons to launch the public-sector division.
Lanika Mamac, who has worked at the company for more than nine years, most recently as vice president of corporate sales, takes over as the new division’s general manager.
“With the new public-sector division, Smarsh will tailor solutions to meet the unique needs of government agencies for FOIA and public records compliance,” she told Government Technology via email. “We will make concerted efforts across Smarsh products and services to enhance compliance support, improve communication efficiency and ensure secure, accessible records.”
She said Smarsh already serves about 1,000 agencies, from small counties and cities all the way up to the federal government. Founded in 2001 by a veteran of the financial services industry, Smarsh’s clients also include banks, brokerage firms and insurance providers.
The company’s technology also can capture information from more than 100 communication channels, and help agencies perform real-time searches and respond quickly to records requests.
Mamac said she wants the new division to achieve the same “leadership” enjoyed by Smarsh in the financial sector.
“Achieving the same status in the government space would be the ultimate success,” she said. “To get there, we need to be where our customers are, delivering what agencies need to fulfill records requests quickly and easily, ensuring everyone can access the records they request.”
The need to update records management for the digital and mobile age is among the major sources of fuel for the government technology industry, impacting areas such as courts and property valuations.
