The supplier of public safety technology, which lately has been on an acquisition streak, has launched what it calls conversational AI-powered Case Service Reporting.
According to a statement, the tool enables people submitting non-emergency police reports to do so by holding conversations with what the company called a “virtual investigator.” Those conversations can happen via voice, web, text or a law enforcement agency’s mobile app.
The general idea is to give immediate service to people filing such reports without reducing an agency’s ability to handle more important calls.
“Consumer brands in the private sector have set new standards for service excellence. Community members now expect the same level of care and modern technology from their public safety agencies,” said Rohan Galloway-Dawkins, vice president of products, Versaterm Public Safety, in that statement. “With Case Service Reporting, we are applying the power of AI and intelligent automation to revamp the non-emergency reporting experience.”
The tool’s virtual investigator can help people making reports navigate the process, the company said, by the questions it asks and the suggestions it makes.
Versaterm says that its new product can help people who might find it difficult to deal with other filing systems that offer no such help and can cause confusion, including from the use of police jargon that might be unfamiliar to those making out reports.
The tool issues case numbers, provides updates to those making reports and meets compliance standards of the National Incident-Based Reporting System (NIBRS).
The police department in Austin, Texas, has already deployed the technology — this happened in March — and the filing system offers support not only in English and Spanish but Arabic, French, Hindi, Korean, Simplified and Traditional Chinese and Vietnamese.
