Key Areas of Expertise:
- Designing, implementing and guiding large-scale Performance Management Systems
- Assisting with implementing technology to improve customer satisfaction
- Assisting organizations with change management, business process mapping and improvement
- Helping the corporate world understand and work effectively with the public sector
- Leadership and motivational speaking
Until September 2007, Bill served as chief of staff to Governors Kaine and Warner of Virginia.
As chief of staff, Bill served as the chief operating officer of the commonwealth. In 2005, Governing Magazine named Virginia the “Best Managed State in the Nation” and in 2007, Governing Magazine named him one of the nine “Public Officials of the Year.”
Prior to serving as chief of staff, Bill was the director of the Virginia Retirement System, where he led the agency to three consecutive United States Senate Productivity Awards. In July 2008, Bill completed a performance review of the United Nations Joint Staff Pension Fund, a $52 billion pension system. Recently, Bill also completed an engagement with the Scottish Executive, advising the government on how to implement a national performance management system.
Bill joined state government after serving in the United States Marine Corps. Bill graduated from Mary Washington College in 1978 and holds an MBA from Virginia Commonwealth University.
