According to the announcement, the Login.gov expansion to all 50 states is expected to enhance accessibility, reduce fraudulent activities and bolster security measures for the disbursement of unemployment insurance benefits. Officials plan to accomplish this through a consolidated single sign-on approach to access government benefits and services at the more than 40 participating federal and state agencies. There have also been new security protocols implemented within the Login.gov system to help agencies mitigate the risk of fraud.
“Login.gov is serving a vital government function, providing the American people with a simple, secure, privacy-protecting way to access government services,” said Ann Lewis, director of GSA’s Technology Transformation Services in a press release. “We are excited about our growing partnership with DOL, as well as our partnerships with other agencies, which are helping make it easier for the public to have access to services they need.”
The website's initial pilot phase took place in Arkansas in 2022 before its reach subsequently extended to Hawaii, where it helped connect individuals affected by the Maui wildfires to their access to unemployment benefits and other services.
In a previous interview with Government Technology, a General Services Administration spokesperson lauded the cloud-based Login.gov system for its ease of use and accessibility.
“We utilized a human-centered design process to be accessible to every individual regardless of race, socioeconomic status and digital skill level,” the spokesperson said.
A 24/7 multilingual contact center with phone support for the site was already introduced this year, as well as an in-person identity-proofing option available at 18,000 U.S. Postal Service locations.
