For many in local government, COVID-19 has dramatically changed the trajectory of their work. The 2020 Digital Cities survey, conducted by the Center for Digital Government,* documents the creative responses mounted by cities across the country to the unique circumstances they confronted this year. Further, the survey highlights how the pandemic has accelerated cities’ efforts to serve citizens digitally and run their own operations at peak efficiency in the process, using technology. Here are some key data points to benchmark these efforts. For our expansive analysis of this year’s winners, go to govtech.com/digitalcities2020.
