The Digital States Survey provides information to evaluate states’ use of technology to improve service delivery and constituent engagement, increase capacity, streamline operations and achieve other state priorities—assigning a letter grade based on quantifiable results.
The 2024 survey observed improvements in 17 states, with the grades of 27 states remaining unchanged and only six states seeing a decline from the last survey results announced in 2022.
“Our 2024 survey results reveal that states share similar top priorities including cybersecurity, constituent engagement/experience, AI/machine learning, IT staffing, application modernization and data governance. It is also great to see the list of emerging best practices coming from the states based on their increased focus on human-centered approaches to service delivery, data-driven programs and incorporation of new technologies,” said Takai.
“The recognition of the seventeen states that improved this year is encouraging and supports what we see as a continuing focus and effort in government to make smart technology investments and successfully leverage those investments to improve services and achieve efficiencies.”
The Digital States Survey is designed to highlight best and emerging technology practices that can serve as models to be shared across state borders. The survey recognizes these achievements and provides a common reference for all fifty states in the ongoing work of finding better ways to conduct the public’s business.
CDG evaluates each state’s survey responses based on criteria that include actions to support their state priorities and policies to improve operations/services, hard- and soft-dollar savings/benefits, adoption of innovative approaches and/or technology solutions, effective collaboration and demonstrated progress since the last survey. States receiving high grades demonstrate strong results across all the criteria.
The 2024 awards will be presented on September 29 during the National Association of State Chief Information Officers (NASCIO) annual conference in New Orleans, LA.
CDG thanks our corporate members Amazon Web Services, Armis, Cisco, Fortinet, HP Inc., KPMG, SHI International Corp, Socure, Tyler Technologies, UiPath and Verizon Enterprise Solutions for underwriting the survey.
To view the awards article and the 50-state summaries, CLICK HERE.
2024 Digital States Survey Grades
A
California, Georgia, Michigan, Minnesota, North Carolina, Ohio, Texas, Utah and Virginia
A-
Arizona, Connecticut, Hawaii, Indiana, Maine, Massachusetts, Mississippi, Missouri, New Hampshire, South Carolina, Tennessee, Vermont, Washington and Wisconsin
B+
Colorado, Delaware, Illinois, Iowa, Louisiana, Maryland, Montana, Nevada, New Jersey, North Dakota, Oklahoma, Oregon, Pennsylvania, Rhode Island, and West Virginia
B
Alabama, Arkansas, Florida, Idaho, Kansas, Nebraska, New York and Wyoming
B-
Kentucky and South Dakota
C+ Alaska
C New Mexico
2024 Digital States Survey Category Awards
In addition, several states earned the Digital States Survey Category Award, given in the following areas of the survey:
Leadership
The state's IT strategy is aligned with the Governor’s priorities and the actions IT takes to improve working relationships, planning, policies and coordination with agencies.
1st Place - State of California
Outstanding Achievement - State of Ohio
Outstanding Achievement - State of Texas
Constituent Digital Experience
The state’s digital services strategy engages constituents and businesses with solutions focused on continually improving services to the public.
1st Place - State of Wisconsin
Outstanding Achievement - State of Colorado
Outstanding Achievement - State of Maine
Outstanding Achievement - State of New Jersey
Continuous Innovation
The state is exploring, testing, and has implemented appropriate applications of emerging technologies to improve government services.
1st Place - State of Minnesota
Outstanding Achievement - State of Louisiana
Outstanding Achievement - State of Virginia
Data Governance and Use
States whose systematic governance and use of the state’s data resources support the strategic plans of agencies and departments for effective service delivery.
1st Place - State of Washington
Outstanding Achievement - State of Maryland
Outstanding Achievement - State of Tennessee
Workforce Planning
The state has developed processes and plans to address the need for a skilled IT workforce today and into the future.
1st Place - State of Indiana
Outstanding Achievement - State of Georgia
Outstanding Achievement - State of Hawaii
Resilience
The state has the ability to maintain continuous technical and business operations during peak usage, disasters and crisis conditions.
1st Place - State of Arizona
Outstanding Achievement - State of South Carolina
Outstanding Achievement - State of West Virginia
Enterprise Computing and Broadband Expansion
The state has provided technology enabled services – computing, storage, and networks to ensure effective and efficient delivery including constituent broadband services.
1st Place - State of Vermont
Outstanding Achievement - State of Delaware
Outstanding Achievement - State of North Dakota
Business Process:
Public Safety, Emergency Management, Criminal Justice and Corrections
1st Place - Commonwealth of Massachusetts
Outstanding Achievement - State of Michigan
Outstanding Achievement - State of Missouri
Outstanding Achievement - State of North Carolina
Health and Human Services
1st Place - State of Illinois
Outstanding Achievement - State of Mississippi
Outstanding Achievement - State of New Hampshire
Outstanding Achievement - State of Rhode Island
Transportation and Motor Vehicles
1st Place - State of Connecticut
Outstanding Achievement - State of Nevada
Outstanding Achievement -Commonwealth of Pennsylvania
Outstanding Achievement - State of Utah
About the Center for Digital Government
The Center for Digital Government is a national research and advisory institute focused on technology policy and best practices in state and local government. CDG provides public- and private-sector leaders with decision support and actionable insight to help drive 21st-century government. CDG is a division of e.Republic, the nation’s largest media, data and events company focused exclusively on state and local government and education.
Contact:
Janet Grenslitt
Director of Surveys & Awards
jgrenslitt@erepublic.com
