In September 2024, the HSCs identified issues that resulted in a temporary disruption to some computer systems and applications. Immediately after identifying these issues, the HSCs took steps to ensure the security of the network and began an investigation. The investigation confirmed that a cybersecurity event caused the technology issues, resulting in access to or removal of certain files and folders from the HSCs' network between Sept. 17 and Sept. 29, 2024. As a result, the HSCs conducted a detailed review of the systems involved to determine what information they may contain and to whom it belongs. The information varies by each individual, but may include name, date of birth, address, driver's license number, government-issued identification number, financial account information, health insurance information and medical information, including medical records numbers, billing/claims data and diagnosis and treatment information.
The HSCs are in the process of notifying individuals directly whose information may be involved in this incident. Out of an abundance of caution and as part of the direct notification, the HSCs are providing potentially affected individuals with access to complimentary credit monitoring services. Individuals seeking additional information about this event can contact the toll-free dedicated assistance line at 1-866-902-1996 available Monday through Friday from 8 a.m. to 8 p.m. Central Time, excluding major U.S. holidays. Additional information can be found at ttuhscinfo.com and ttuhscep.edu/elpaso/outage-updates.
To help prevent a recurrence, the HSCs are reviewing existing security policies and procedures as part of the investigation and are implementing additional safeguards to enhance system protection and monitoring.
Individuals whose information may be affected by this incident are encouraged to remain vigilant against identity theft and fraud, review account statements and monitor their credit reports, as well as health care and health insurance billing statements, for suspicious activity or errors. Individuals may further educate themselves regarding identity theft, fraud alerts, credit freezes and the steps they can take to protect their personal information by contacting the three major credit reporting bureaus, the Federal Trade Commission or the state Attorney General. Instances of known or suspected identity theft or fraud should also be reported to law enforcement, the state Attorney General and relevant banking or financial institutions.
©2024 the Odessa American (Odessa, Texas). Distributed by Tribune Content Agency, LLC.
