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Can the Federal Login.gov Find More State and City Users?

The General Services Administration wants to sign up more state and local agencies to its authentication program, used to access benefits, transit discounts and more. New pricing could help with that effort.

The Capitol building in Washington, D.C.
The U.S. General Services Administration, or GSA, is promoting a new pricing model for its Login.gov service as the federal agency seeks to increase the tool’s use at the state and municipal level.

The aim is to make the service more affordable for agencies that use the authentication service, according to a statement from the agency.

“Price scales are based on usage, making it easy to try Login for a limited use case or pilot,” the agency wrote in that statement. “The authentication services are billed on a monthly-active user basis, and the identity verification pricing is based on a five-year ‘credential life cycle’ where the cost is effectively split across government agencies.”

Described by the GSA as “the public’s one account for government,” Login.gov supports at least 10 million active users each month, along with 50 million sign-ins involving about 50 agencies and states.

Most accounts grant help with access to federal benefits, but for the past two years, state and local governments have also used the service. The GSA wants to get even more state and local agencies into the program.

“Whether accessing state or federal government services, the public expects and deserves secure and easy ways to get what they need,” said Robin Carnahan, GSA administrator, in that statement. “Expanding adoption of Login.gov to more states is an opportunity to demonstrate that we can deliver on that expectation and is a priority for GSA and for the country.”

To help make that happen, the GSA is touting Login.gov use cases.

That includes a program in California that offers streamlined access to discounted transit for veterans and senior citizens via Cal-ITP Benefits, according to the statement. The integration of Login.gov with that app gives users a way to “quickly and securely verify their eligibility online for discounted fare programs.”

The program recently expanded to a Santa Barbara area transit agency, the GSA said.

“Verification using Login.gov opens the door to delivering benefits digitally, making transit more accessible and welcoming to some of the people who need it most,” said Gillian Gillett, chief of the Data and Digital Services Division of California’s Department of Transportation, in the statement.