Colorado Incorporates Digital ASL Access at Workforce Centers

A new pilot program in Colorado will expand access to government resources for individuals who are deaf and hard of hearing through digital interpretation services.

Governments across the United States are working to improve accessibility. Colorado adopted Aira technology in 2023 via Aira Explorer to provide access to visual interpreters when navigating state-operated locations like parks and digital services. The use of this technology to act as interpreter is one way Colorado is working to meet accessibility standards mandated by the state and federal government.

The state’s announcement Monday builds on its existing work with Aira in a new pilot through which visitors to Colorado Department of Labor and Employment (CDLE) workforce centers and vocational rehabilitation centers can access American Sign Language (ASL) interpreting services using Aira ASL.

The free service will be available to Coloradans through July 31, after which the program’s continuation will depend on feedback and usage. The state did not immediately respond to a request for comment about the specific usage rates that could determine the pilot’s expansion.

The tool is currently being piloted at all 32 Division of Vocational Rehabilitation locations and at 46 Workforce Centers. Through the Governor’s Office of Information Technology’s Technology Accessibility Program, Coloradans can now access free, 30-minute ASL sessions.
The pilot aims to support those who speak ASL — the third most-spoken language in the United States, according to the state’s announcement — when they visit a workforce center, to ensure equitable access to career development services.
"When I worked in vocational rehabilitation, we dreamed of tools like this — innovations that could break down communication barriers instantly and open doors to opportunity,” Lt. Gov. Dianne Primavera said in a statement.

Those who want to use the new tool can simply download a free app in the Apple or Google app stores, tap a button, and get connected to a professional human ASL interpreter. The interpreter will use the caller’s phone camera and audio to communicate in a secure environment.