Resident-Centric ‘Any Door’ Project Will Be Boosted by AI

The fact that nearly all resident interactions with government can take place online doesn’t mean they’re friction-free. In the past few years, government has increasingly focused on overall customer experience, breaking down barriers between agencies and departments and the people they serve. The goal is to remove the need for residents to understand the inner workings of government, and reimagine how they present services and information.

A major endeavor along these lines is underway in Washington, D.C. Recently confirmed Chief Technology Officer Stephen Miller talked to GT at the annual NASCIO conference earlier this month about what they have termed their “any door” initiative.

Underpinning the effort is comprehensive application modernization work, which relies on partnerships Miller and his team have worked to build with district agencies.

“We’ve got good partnerships where we’re helping agencies by providing some money up front. We’re seeding their projects so that they understand our role and we’re having them also provide funding on their side so that they understand their role,” he said. “It helps us move forward.”

Artificial intelligence will play a role in helping the district make this transition with its “any door” initiative, as Miller explains.