Government Experience
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The Gates Foundation’s Allan Golston outlines a vision for equitable opportunities and the future of the American dream. As the transformative power of generative AI becomes clear, equitable access to education and jobs remains crucial. -
This year, local and state governments increased access to digital services for people with disabilities, in part due to a new ruling from the DOJ.
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Winning cities in the 2024 Digital Cities Survey are not only modernizing their IT infrastructure — they're investing in digital equity programs, upgrading resident-facing services and prioritizing data security.
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The Virginia Information Technologies Agency is spearheading work to improve the accessibility and usability of state sites. It is providing oversight, tools and resources to other agencies to update their online presence.
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A new language translation solution in Athens-Clarke County, Ga., aims to expand voter access and turnout by residents with limited English proficiency. Ensuring everyone can participate is vital, the county elections director said.
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In addition to upskilling and transforming their workforce, IT leaders in government are investing in enterprise technology that can scale for the future.
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State and local governments are moving toward constituent-centric digital services, using new and old tech to introduce new conveniences that simplify customer interactions.
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The permitting and licensing company, based in Canada, bought Camino last year. Now it’s rebranding the company’s permitting and development guide offerings following significant fundraising by Clariti.
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The mental health department estimates 13,662 Rogers County residents are in need of mental health treatment, but just 13.5 percent of those needing treatment are actually receiving it.
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The $63 million upgrade began in 2021 and will replace 50 separate computer systems dating to the 1980s. Offices will be closed Nov. 8, giving officials a four-day weekend with the planned Nov. 11 Veterans Day closure to install and test new software and components.
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Drawing from his experience in San Jose, Seattle Chief Technology Officer Rob Lloyd seeks to address pressing issues like homelessness and public safety in a post-pandemic landscape, in the Emerald City.
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The Department of Public Safety is asking the Texas Legislature to invest $22 million in a system that would allow roughly 40 percent of Texans needing routine services to make a virtual appointment.
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The 2025 EDUCAUSE Top 10 list, a snapshot of top priorities in higher education, focuses on earning back trust through technology and data. Several indicators show faith in the value of higher ed and the integrity of tech companies is declining.
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The Illinois Department of Motor Vehicles is deploying kiosks this fall as part of a pilot program to help residents access services like driver’s license renewals more efficiently. Average transaction times are estimated at roughly two minutes.
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In a move to enhance cybersecurity and digital services statewide, the Indiana Office of Technology is offering no-cost websites to all local governments, using its purchasing power with Tyler Technologies.
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IT directors and cybersecurity professionals in ed tech are no strangers to burnout, and neither are their counterparts in student success. But technology and teamwork may be able to relieve some of that pressure, leaders said at the 2024 EDUCAUSE Annual Conference.
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A new executive order adds teeth to the state’s permit transparency and streamlining work. It instructs agencies to do more to simplify the user experience on their platform, and bring more approval processes on board.
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The territory’s digital ID initiative, IDEAL, lets government agencies do a better job of sharing information they already have on residents, after securing their permission. It’s aimed at simplifying processes and making them quicker.
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Minnesota's Fall Color Finder map gets roughly 250,000 views a year, but it isn't just a pretty interface — it's a tool offering lessons in user engagement, accessibility and data governance for governments nationwide.
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Washington, D.C., CTO Stephen Miller describes a large-scale modernization project that aims to reorient government services so residents can quickly get what they need no matter how they got there.
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The concept of a “smart city” or “connected community” has been around for decades, but experts argue the meaning of the term, and the expectations around it, have changed in recent years. Residential input remains vital, city leaders explain.
