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The biggest news in artificial intelligence, accessibility, cybersecurity, ed tech, government experience and public safety. Our annual review of the top headlines from 2024 also looks at what’s in store for state and local IT next year.
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The transformative power of AI was embraced by many state and local governments this year. Dedicated AI leadership positions and task forces have emerged to guide responsible use.
Significant cyber events from the year, like the CrowdStrike incident, tell us which critical infrastructure sectors are most at risk. What are governments doing to prepare for the new year?
This year, local and state governments increased access to digital services for people with disabilities, in part due to a new ruling from the DOJ.
Generative AI, cyber threats, TikTok and phone bans are some of the major issues that impacted ed tech in 2024. In the new year, school boards need to determine how to move forward.
New emergency dispatch tools that offer automated services are more important than ever amid staffing shortages in law enforcement and emergency call centers.
State and local governments are moving toward constituent-centric digital services, using new and old tech to introduce new conveniences that simplify customer interactions.
In addition to upskilling and transforming their workforce, IT leaders in government are investing in enterprise technology that can scale for the future.
While cybersecurity remains a high priority for many CIOs, we spoke to technology leaders to understand what other skills are difficult to find when recruiting new talent.
CIO Craig Orgeron on plans to upgrade the state’s digital services with automation and AI, improve its cybersecurity posture and recruit new talent.
New York City’s latest migration from 2D to 3D records helps remove frustrating delays and ambiguity in the complex property tax system.
Small technology companies focused on specific sectors or niche markets have more to offer than meets the eye. They can help solve problems that might be too narrow for big tech to take on.
In the biannual Digital States Survey, top performers are prioritizing cybersecurity and constituent services, as well as harnessing AI. The following takeaways offer a snapshot view.
Indiana is one of the first states to deploy a beta version generative AI chatbot on its official website. Conscientious of unintended consequences, Indiana is focusing on transparency, user feedback and iteration.
New privacy responsibilities, looming threats from GenAI and breached partners, and stubborn workforce and funding problems: here’s what CISOs are thinking about in 2024.
The nonprofit is expanding its state tax filing tool, which is integrated with the IRS’ current Direct File program, to Maryland and North Carolina in 2025. The move is estimated to reach more than 700,000 residents.
Humanoid robots could offer valuable support before human first responders arrive on the site of an emergency. The Italian Institute of Technology has a prototype in the works.
Plus, OpenAI hits its 1 millionth paying user, a new app analyzes speech energy patterns to predict hypertension, and Americans used over 100 trillion megabytes of wireless data in 2023.
