A nationwide vendor mails and emails about 2,000 statements daily through a contract with the PUD, the release stated, and last week, the vendor couldn't send these statements due to the event.
Customers’ names, addresses, amounts owed, services, due dates and PUD account numbers are uploaded by the PUD to the vendor for the billing process. The PUD is investigating if any of this information was compromised.
Payment methods or other personal information is not accessible by the vendor, according to the release.
“We apologize for the inconvenience,” said Lindsey Mohns, PUD customer utilities manager, in the release. “Once this is resolved and billing resumes, we will adjust any due dates to correspond with the new billing date. Our priority is to support customers and avoid any unintentional impacts.”
Here’s what customers can expect:
- To see their current balance and pay existing bills as normal, whether that’s online, via mail or at one of the payment kiosks and drop boxes in Leavenworth, Chelan or Wenatchee.
- Customers cannot access previous billing statements, regardless of when they were sent, the release stated.
Those with account questions can call PUD customer relations: (509) 661-8002.
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