Digital Services
Online utility payments, tax remittance, business licenses, digital forms and e-signatures — state and local governments are moving more and more paper-based services to the Internet. Includes coverage of agencies modernizing and digitizing processes such as pet registration, permitting, motor vehicle registration and more.
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The local government will migrate to Civic Plus next year, after county commissioners voted to spend more than $20,000 to do so. The county’s existing offering was bought out and officials decided to look elsewhere, querying other counties to learn what they used. -
Sacramento Regional Transit is poised to deploy a new payment system in coming months, using technology familiar in the retail world. The agency will preserve older ways to pay, and offer discounts for veterans and seniors.
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The new three-year technology road map will serve state government as a whole. It builds on the work of a previous plan, Vision 2023, said state CIO Liana Bailey-Crimmins, director of the California Department of Technology.
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The state announced its multiyear Colorado Digital Government Strategic Plan in 2022. Leaders continue bringing it to life, engaging residents and focusing on three key initiatives to offer a simple, secure, fast experience.
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Honolulu's new CIO and director of the Department of Information Technology will officially step in, in January. However, the transition is expected to get underway next month, affording an interval of collaboration.
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Author Fern Tiger discusses how genuinely connecting with communities before launching projects can drive progress by ensuring feedback is more than surface-level. Tailoring engagement can shape more accurate policies.
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The North Star for the federal Broadband Equity, Access and Deployment program is comprehensive connectivity for all homes and businesses, officials said at the Connecting Communities Summit. That could come through fiber or fixed wireless.
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City and county officials discussed partnering with community organizations and technologists from Google.org on digital tools to resolve neighborhood issues, during a “Demo Day” webinar hosted by The Opportunity Project for Cities.
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The former home of the Kansas City Star’s printing presses, an eight-story glass building spanning two downtown city blocks, is slated to become the flagship data center for software and data hosting firm Patmos in a $1 billion project.
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The National League of Cities released a report this week outlining strategic ways municipalities are using artificial intelligence to better serve constituents. An accompanying toolkit aims to facilitate analysis.
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A new state online portal, the Virginia Veterans Network connects veterans, military service members and their families with everything from health care to legal and employment support. The site provides links to hundreds of organizations.
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State and local governments are moving toward constituent-centric digital services, using new and old tech to introduce new conveniences that simplify customer interactions.
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The Information Technology Department is looking to increase its budget by $2 million, or 11.6 percent, which would include adding one IT staffer each to the Clerk and Prosecutor’s offices. Also included is replacing hundreds of employee laptop computers.
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Veo, a shared, electric scooter and bicycle provider in numerous cities around the nation, is using technology from Captur to ensure its devices are parked properly. The process is customized according to local regulations.
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Transportation systems around the country will be fare-free on Election Day, removing a potential barrier to voting. One company has also done a vehicle wrap to encourage the more tech-savvy to register.
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The City Council is expected to consider a $1.58 million master services agreement for in-car and body-worn cameras for city police, plus other equipment. The newest such cameras are more than three years old.
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The Washington, D.C., nonprofit has introduced an Innovation and Incubation Fellowship to drive technology work that enhances accessibility and equity in government services. Its first fellow hails from the U.S. Digital Service.
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The departed CIO is a career technologist who has led IT at county and city levels. His replacement has more than 22 years’ experience with Miami, most recently in managing Oracle enterprise resource planning work.
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The county’s 911 system can now receive pictures, videos and livestreams from callers. Dispatchers will be able to send people a link to send their location, images or a video — or even a livestream.
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In the capital district, the work of its AI Advisory Group and AI Taskforce comes together to help ensure advances in artificial intelligence meet values set by its mayor. Only solutions that properly align get adopted.
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The sheriff’s department continues to promote the app, which actually debuted last year, as “an innovative way for us to connect with residents, businesses and visitors.” Through it, people can report crimes, and the sheriff’s office can send alerts.
