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Digital Services

Online utility payments, tax remittance, business licenses, digital forms and e-signatures — state and local governments are moving more and more paper-based services to the Internet. Includes coverage of agencies modernizing and digitizing processes such as pet registration, permitting, motor vehicle registration and more.

The new council, chaired by Sam Altman, CEO of OpenAI, held its inaugural gathering at the end of June, six months after it was announced. The group may create committees to get more heavily involved in day-to-day operations.
In an email Wednesday, the Florida Department of Highway Safety and Motor Vehicles said it will revise the Florida Smart ID application, and asked users to delete it. The app has since been deactivated.
Officials in Massachusetts and New Hampshire are contacting and offering resources to people whose personal and health information may have been compromised in the February Change Healthcare incident.
The county, the state’s largest by land area, will offer voters a new service via Missouri-based software company KNOWiNK. Ballots in future elections will have QR codes and be trackable online.
Illinois has partnered with Google to launch a groundbreaking portal, aiming to streamline access to youth mental health services and break down agency silos. A project leader shared with Government Technology what they’ve learned in the process.
Pathify's first acquisition puts two student engagement applications that compile information and resources at higher ed institutions under the same ownership.
The county has received nearly $700,000 from the state Completing Access to Broadband program. With matching money from the county, the money should enable 915 businesses and homeowners to access high-speed Internet.
The village of Saugerties, New York, may utilize TextMyGov to reach residents who subscribe, about issues including water main breaks, road closures and emergencies. Officials have discussed a $5,000 contract with the company.
The federal Department of Justice’s final rule in April updated the Americans with Disabilities Act, requiring accessibility for all government content. Here’s what that means for state and local entities.
Pennsylvania voters have access to a state ballot tracking system. But some officials and observers wonder if a more comprehensive system might have explained why 268 ballots were delayed last fall.