Government Experience

The company’s platform is used by state and local governments for such tasks as licensing, case management and procurement. JMI Equity, a growth equity firm, will get two seats on the company’s board.

The Colorado Department of Revenue has completed a project refreshing the state’s Sales and Use Tax System for an improved user experience. The work follows a mandate from state legislators in 2023.

Thoma Bravo takes an ownership stake in the combined company. The seller of process management software plans to integrate Casepoint’s data management technology as Opexus works to gain more state and local clients.

Through effective data governance, state and local governments are working to improve decision-making, public trust and equity efforts, by creating shared languages and collaboration across departments.

The Indiana Secretary of State’s Office is migrating its divisions from legacy systems to the cloud; this supports artificial intelligence implementations such as the recent launch of two new AI-powered chatbots.

In a step toward more transparency in government, the Lee County Board of Supervisors began streaming their meetings live on social media at the beginning of the new year.

San Francisco has launched a re-platformed SF.gov, with new content management for better flexibility and in-house management. A new design system is intended to improve access and visual consistency.

Two January appointments in the Idaho Office of Information Technology Services will help enable the state to better deliver technology services and prepare for future consolidation plans.

The site, updated with a user-centric design inspired by the state’s Design System, is available to agencies, developers and the public alike. It is intended to serve as a place to share knowledge and solutions.

The state has been working diligently in recent years to make its services more accessible to constituents. The latest development is TAX2GO, which makes taxpaying services mobile; others are in the works.

Michael Sherwood, Las Vegas’ longtime chief innovation and technology officer, left the position late last year. The city’s deputy information technology director has been elevated to acting IT director.

The state of New York’s inaugural Chief Customer Experience Officer Tonya Webster was appointed to shape the method, style and efficiency of government interactions. This week, the state is reporting on its progress.

The chief information officer for the Diamond State has been in place since 2023 and was previously its chief technology officer. Lane has been with Delaware for eight years, following a 35-year private-sector career.

Completed in less than a year, the new state website combines 64 separate state sites into a unified digital destination with a smoothed search function. The Pennsylvania Office of Digital Experience led the effort.

The state’s governor is going into the new year with an updated commitment to improving government technology and digital services. The push relies heavily on making contact centers more efficient.

A new resource from the U.S. Department of Homeland Security offers actionable steps government officials can take to responsibly and effectively deploy artificial intelligence technologies.

Emergency and public transportation vehicles in cities that deployed traffic signal priority technology saved thousands of hours in travel time in 2024. The tech safely clears the way for first responders.

In a high-level view of the 2025-2026 fiscal year state budget, Gov. Gavin Newsom highlighted technology work and reforms by the Office of Data and Innovation, which is helping lead California’s tech evolution.