Government Experience

Justine Tran, recently named technology leader, served as deputy CIO for the city of Dallas for nearly four years. She brings with her years of technology work in the Dallas-Fort Worth area.

The Alaska Department of Revenue will work with Saige Consulting to modernize the Dividend Application Information System, by which qualifying residents receive their annual stipend. The new solution is expected in 2026.

Several recent initiatives from the Beeck Center are intended to assist the public sector in digital service delivery, including FormFest 2024 and the Digital Government Hub, an innovation-focused fellowship.

In a pivotal year, governments enacted AI laws, strengthened defenses, bridged the broadband gap, and prioritized accessible, user-friendly digital services. As 2025 nears, most jurisdictions still lack fully mature AI frameworks.

The state DMV plans to make available a new smartphone app that allows West Virginia residents to store driver’s licenses and other identification credentials on their phones to verify their identities.

Mayor Randall Woodfin writes about how collaboration between cities helped shape the Birmingham Talks program, which was inspired by work in other cities that used tech to help children with language.

Many organizations have incorporated technology into their hiring processes. The Center for Democracy and Technology studied how one hiring technology — digitized assessments — impacts job seekers with disabilities.

As a new federal administration prepares to assume control, the GovAI Coalition Summit showed the local promise of artificial intelligence, from solutions available to the leaders ready to make them work.

Matt Mahan, mayor of San Jose, Calif., politely pushed back on calls to slash government and cautiously answered a question about the planned federal Department of Government Efficiency, during the GovAI Coalition Summit.

The biggest news in artificial intelligence, accessibility, cybersecurity, ed tech, government experience and public safety. Our annual review of the top headlines from 2024 also looks at what’s in store for state and local IT next year.

Gov tech officials have joined the GovAI Coalition, formed late last year, to collectively shape policies and best practices for introducing AI-enabled tools. They're looking to flank the fast-moving technology.

Officials in Austin, Texas, received a racially targeted public comment during a recent City Council meeting, generated by artificial intelligence. They are now working to ensure this time is reserved for actual constituents.

The report examines how the once-beleaguered state Department of Motor Vehicles has, under the leadership since 2019 of Director Steve Gordon, transformed many processes, migrated transactions online and eased public interactions.

The endeavor, on the University of California, Los Angeles campus, is intended to make charging seamless. Its infrastructure, to be in place by the 2028 Summer Olympic Games, could be used by numerous transit operators.

The local government will migrate to Civic Plus next year, after county commissioners voted to spend more than $20,000 to do so. The county’s existing offering was bought out and officials decided to look elsewhere, querying other counties to learn what they used.

CIO Craig Orgeron on plans to upgrade the state’s digital services with automation and AI, improve its cybersecurity posture and recruit new talent.

The work of state-level CISOs is expanding to help serve the cyber needs of small municipalities and vulnerable groups, a NASCIO report affirms. Whole-of-state cybersecurity and grants are helping drive the endeavor.

The new three-year technology road map will serve state government as a whole. It builds on the work of a previous plan, Vision 2023, said state CIO Liana Bailey-Crimmins, director of the California Department of Technology.