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Government Experience

Stories about enhancing residents’ experience interacting with state and local agencies using technology. Includes coverage of other digital government efforts with public-facing components.

The state has signed a memorandum of understanding with the technology company to use AI in driving innovation and economic development, and to provide training for community college students and others.
Government and industry leaders are working to better understand how data collection may not effectively document what people with disabilities need. They're improving the process by doing a better job of gathering information.
The new 2023 Shared Micromobility State of the Industry Report finds slightly more people made use of it in the U.S. last year — even as the number of devices in service fell by more than 3.5 percent.
The state’s Flood Inundation Mapping Alert Network website, updated this year, now offers a quicker, more seamless look at data from state and federal agencies. It can now predict in real time when areas will rise to flood stage.
As the U.S. becomes more diverse, emergency call centers are responding to more non-English speakers. Prepared and its competitors are using AI to power more capable, real-time translation.
The funding from the Indiana Connectivity Program will enable Surf Internet to increase access to high-speed Internet across 13 counties. It’s the largest award in the program’s history.
Mayor Justin M. Bibb has chosen Stephanie Wernet, a veteran technologist most recently at Breakthrough Public Schools, as Cleveland's next chief innovation and technology officer. The city enlarged the job's responsibilities this spring.
A longstanding goal of the California Department of Parks and Recreation to expand and digitize the trip-planning experience at the agency's 280 state parks and beaches got a big boost this week.
Artificial intelligence is gaining in popularity and strength — but it’s far from universally reliable. A new survey finds Southern accents are particularly difficult for AI to comprehend. This included the Outer Banks “Hoi Toider accent.”
John Matelski, the longtime CIO and director of innovation and technology at DeKalb County, Ga., is stepping down from the public sector. He will join the Center for Digital Government at e.Republic next week.