Government Experience

The focus for South Dakota’s most populous city is improving the user experience for digital government operations. Officials are starting with a closer look at the experience staffers have on the city systems they use.

The platform is designed to showcase improvements to the city as they happen so that residents can know what to expect, where these things are happening and the planned timeline.

The library has added Visual Accessibility Kits and more specialized items to its collection, in an effort to make content more easily accessible to patrons with low vision or blindness. The kits can be checked out at its 20 branches.

Its new State Data Hub offers a centralized platform for information on state topics ranging from housing to education. It is intended to simplify access to the details, both for decision-makers and the public.

The new “Captain Record” tool from the Indiana Secretary of State’s Office leverages artificial intelligence to more efficiently find unstructured data from tens of millions of state records.

In separate endeavors with the technology company AidKit, Boulder County and the city of Boulder are simplifying how they deliver financial relief to residents, child-care providers and nonprofits.

The Virginia governor's veto of a measure that would have regulated artificial intelligence, and the revision of an AI governance bill in Texas, signal a potentially noteworthy juncture in the creation of such policy.

As DOGE-driven cuts target services for people with disabilities, a new report finds that local government officials have bought into the concept of more accessibility. Even so, those officials see significant hurdles.

The president signed an executive order in January calling for the removal of references to diversity, equity and inclusion in federal government programs. It is already impacting those doing digital equity work.

Gov. Kay Ivey released the group’s final report on GenAI use in state agencies. It recommends a standardized framework, stronger oversight and training to guide the responsible use of the technology.

The Pennsylvania city has met several major milestones in the past year in its journey to improve city services with technology. In the year ahead, officials will continue modernizing systems and processes.

Gov. Jeff Landry has declared an emergency via executive order as the state grapples with service disruptions at Office of Motor Vehicles sites. Some late fees are being waived for expired Class E drivers’ licenses.

The Florida State Appropriations Committee has proposed a bill that would create the Agency for State Systems and Enterprise Technology and replace the existing IT agency, the Florida Digital Service, by June 2026.

Amy Tong, the former California Government Operations Agency secretary and state CIO, will, at the request of Gov. Gavin Newsom, now focus on “government efficiency, tech and innovation,” she said recently.

Los Angeles and Orlando international airports have introduced parking technology to make travelers’ experiences more seamless and convenient. Cities are following suit, for ease of use and to reach more users.

The Loveland City Council has approved a new technology fee on building permits that will generate enough revenue to pay annual maintenance costs and a new IT employee to support it.

The company, active in the state and local government space, wants to deepen its focus on helping agencies secure communications and respond more quickly to records requests. A company executive explains the move.

Transportation departments in Texas and California are exploring artificial intelligence, and the latter may create a chief data and AI officer role. These agencies, an executive said, will face “major workforce transformations.”