Overview

July 23

Government agencies cannot afford to ignore digital transformation and e-Government initiatives anymore. Digital services like telehealth, distance learning, unemployment systems and transportation management require the highest levels of quality to ensure citizen well-being.

Agencies were already under pressure to match private companies in offering highly available, high-performing digital services. Now, the coronavirus pandemic has accelerated that pressure overnight: Governments everywhere have been forced to provide digital access for crucial services, but public sector organizations continue to struggle with legacy forms of monitoring that decelerate or even impede the delivery of crucial services for citizens. Leading public sector organizations are adopting more comprehensive and data-driven approaches to monitoring that dramatically reduce outages and performance degradation to help ensure citizens, students, patients, and other stakeholders get continuous access to the services they need.

Join us July 23 at 11:00am PT / 2:00pm ET for an in-depth discussion with industry experts and public-sector leaders about digital service delivery, and what governments need to do now to meet the evolving needs of their constituents.

In this complimentary one-hour webinar, you’ll learn:
• How citizen experience and well-being can be improved with new approaches to monitoring
• How emerging solutions offer comprehensive visibility into the full range of governments’ digital services
• How analyzing operational data can help agencies understand performance bottlenecks and continuously improve efficiency
• How to plan for and accommodate seasonal and cyclical changes in the demand for digital services

Speakers

Phil Bertolini — Moderator

Co-Director, Center for Digital Government

Phil Bertolini is the Co-Director of the Center for Digital Government (CDG), a national research and advisory institute on information technology policies and best practices in state and local government. Previously, he served as deputy county executive and CIO for Oakland County, Michigan. During his 31-year tenure, Phil built a world-class IT organization in the second-largest county in Michigan, just north of Detroit. As Oakland County CIO, he oversaw more than 150 employees serving over 1.2 million residents. In 2005, he was also promoted to deputy county executive, holding dual positions until his retirement. Phil’s efforts earned the county national attention, winning numerous awards for technology innovation and excellence. He was named one of Governing Magazine’s Public Official of the Year and Government Technology Magazine’s Top 25 Doers, Dreamers & Drivers. He was also honored by the President Obama White House as a Champion of Change for 2012.

Juliana Vida

Chief Technical Advisor, Public Sector, Splunk, Inc.

Juliana Vida is the Chief Technical Advisor – Public Sector at Splunk, Inc. In this technology evangelist role she provides guidance, direction and thought leadership around Splunk’s data capabilities. She brings over 25 years of experience as an accomplished leader building collaborative teams that accelerate mission outcomes by aligning technological solutions with operational insight. Before entering commercial industry as an executive leader, she served honorably for 24 years in the United States Navy at sea and on shore as a dual-qualified Surface Warfare Officer and Naval Aviator (helicopter pilot). Her curious mind, bias for action and innovative approach to driving change led to her taking senior leadership roles in the Pentagon, culminating in serving as the Navy’s Deputy CIO. Prior to joining Splunk, Juliana was a Vice President in Gartner Executive Programs, partnering with and advising federal government Chief Information Officers (CIO) and IT senior leaders with insights into current technology trends and future innovations. A 1994 graduate of the US Naval Academy, Juliana is a Special Advisor to the Washington Cyber Roundtable, and a current member of Women in Technology and Women in Defense. A self-professed foodie, she is also an accomplished triathlete, marathoner, and televised game show champion.

Dugan Petty

Senior Fellow, Center for Digital Government

For fifteen years, Dugan Petty served in Oregon State Government. His goal was to improve its effectiveness at the enterprise level. He served as the State’s Chief Information Officer for six years. His collaborative leadership led to a new e-government delivery system, open government applications, strengthening security, and improvements in IT governance. He moved to Oregon in 1998 to become Oregon’s chief procurement official. During this time he co-led a cross jurisdictional taskforce in the modernization of Oregon’s procurement statutes. In 2003-2004 he lead a sourcing initiative called Smart Buy that improved contract outcomes and reduced spending. During this time he gained a reputation as a trusted leader who could work with diverse groups to achieve consensus based outcomes in procurement, risk management, sustainability, and Information Technology. Before coming to Oregon, he served in Alaska State Government for over 24 years. He started his career in facilities management. His effectiveness as an innovator and leader was recognized. He was promoted to the Deputy Director of General Services and eventually the Director of General Services. His knowledge and effectiveness in managing state procurement resulted in an appointment as the State’s Chief Procurement Officer. Dugan is a past president of both National Association of State Chief Information Officers (NASCIO) and the National Association of State Procurement Officials (NASPO). He was a founding member and past Chair of the Western States Contracting Alliance (WSCA). He received the Julio Mazzone Distinguished Service Award in public purchasing in 2004. Government Technology magazine named Dugan one of its Top 25 Doers, Dreamers and Drivers for 2011. Petty holds a Bachelors of Science degree in Political Science from the University of Oregon.

Webinar

New Normal of Digital Public Sector Services