Overview

September 22

The Center for Digital Government and Xerox teamed up to survey more than 2,000 U.S. citizens and 136 state and local decision-makers to compare how the two groups view the delivery of critical government services and information pre-COVID 19 and current state.

In this webinar, we’ll unpack what citizens really want and how governments can meet those expectations while streamlining and reducing the cost of digital service delivery. Register now to learn more about:

• The state of digital government services in the “new normal”
• 5 considerations to modernize your citizen services
• Low-cost, high-return process automation ideas your agency can adopt now

Speakers

Eric Wolf

Product Manager, Public Sector-Digital Services, Xerox

Eric is responsible for expanding Xerox Public Sector offerings for the Americas, focusing on the full lifecycle management, from offering strategy through launch, identification and client adoption to support. Eric also served as a Global Offering Manager in Intelligent Workplace Services and established Xerox as the first vendor to become FedRAMP Authorized for Managed Print Services. Eric has held various roles at Xerox over his 13 years as part of the Global Solution Engineering and Advanced Delivery team as well as the Global Offering manager for Xerox Print Services and Xerox Remote Print Services. Prior to joining Xerox in 2006, Eric served as IO for Danka Services International and held a number of technical and managerial positions at Pitney Bowes/Pitney Bowes Legal Services, DANKA Services International and Electronic Data Systems delivering enterprise solutions to Fortune 500 companies.

Staci McKee

Public Sector Industry Marketing, Xerox

Staci has been focused on Public Sector marketing and communications for 15+ years. In her roles, she works to find the best solutions for government agencies, healthcare providers and education institutions to become more efficient, effective and deliver citizen experiences that exceed expectations.

Joe Morris

Vice President of Research, e.Republic

Joseph Morris is vice president of Research and a national keynote speaker on issues, trends and drivers impacting state and local government and education. He has authored publications and reports on funding streams, technology investment areas and public-sector priorities, and has led roundtables, projects and initiatives focused on issues within the public sector. Joe has conducted state and local government research with e.Republic since 2007 and knows the ins and outs of government on all levels. He received his Bachelor of Arts in government and international relations from the California State University, Sacramento.

Otto Doll — Moderator

Senior Fellow, Center for Digital Government

As the Minneapolis CIO for seven-plus years, Mr. Doll was responsible for all City IT services. Formerly South Dakota's CIO for 15 years with responsibility for all state government computing, telecommunications, state radio, and public broadcasting. While with IT research firms, Mr. Doll has advised Fortune 1000, Federal, State, and Local Government CIOs on information technology assessment and alignment to business needs. He has served as a Director with the United States General Services Administration, developing information technology strategic plans and oversight policy. Mr. Doll received his Computer Science degree from Virginia Tech and is a Senior Executive Fellow of the Kennedy School of Government, Harvard University. He is a past President of NASCIO — a national organization of state CIOs. He also is a past President of the Metropolitan Information Exchange (MIX) — a national organization of city and county CIOs. Mr. Doll was named to Government Technology's Top 25 Doers, Dreamers and Drivers.

Webinar

The Future of Digital Government: Re-Imagine Your Citizen Services Strategy