Many times people within the problem can’t see the forest for the trees. Consumed by what they do on a day-to-day basis the bigger picture is lost on them. Occasionally, not always, a new leader coming to the organization can see things that others don’t see. It can be their previous experiences that give them insight or “just a fresh set of eyes” on what the issues are. Sometimes I think that the reorganization mania that happens at companies and governments is driven by the idea that if we just reshuffle the deck new faces will help.
However, when I look at how often Microsoft reorganizes I wonder if that is a truism that pans out.